Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds may not be approved if the package was returned or abandoned by the courier due to the refusal to pay required Custom and Duty (Taxes).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Damaged Items
If a customer receives any damaged products upon receipt of their delivery, they should immediately take a photo of the item/s damaged along with the packing slip showing the complete order, to be considered having the item/s replaced or adjusted (Credit, Refund). If you contact KB Silhouette 15 days after delivery of your package to claim damages, KB Silhouette will not be responsible for any credit, replacements, or refunds.
Restock Fees
Effective March 2024, KB Silhouette will begin charging a $10.00 restocking fee for packages returned to KB Silhouette due to purchases made in error, refused packages upon delivery, unclaimed packages, or insufficient address information. This addendum is made due to the increase in returns of unclaimed, refused, or orders made in error being returned and shipping cost being charged to KB Silhouette.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kbsilhouette.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you believe you are eligible for an exchange for the same item, send us an email at contact@kbsilhouette.com and send your item to
the following address:
KB Silhouette LLC
7301 SW Lee Blvd
APT 509
Lawton, OK 73505
USA
Shipping
To return your product, you should mail your product to:
KB Silhouette LLC
7301 SW Lee Blvd
APT 509
Lawton, OK 73505
USA
International Returns:
Packages that are originally shipped internationally are subject to Custom and Tax fees imposed by their country. In the event the customer refuses to pay such government regulated fees and has chosen to return the package, KB Silhouette may consider refunding the cost of the purchase LESS any additional fees charged to KB Silhouette, and only upon proof of receipt.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CONTACT US
- At KB Silhouette, we are always here to support and assist our customers with any questions or concerns they may have about our products or services. If you have any inquiries, comments, or feedback about our products or your order, please do not hesitate to email us directly at contact@kbsilhouette.com, and we will get back to you within 24-48 hours.
- At KB Silhouette, we are committed to providing exceptional customer service, and we strive to ensure that every customer is satisfied with their experience with us. We appreciate your business, and we are always here to help in any way we can.